Privacy Policy

Counselling at Shine 

Counselling at Shine is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

• Your name 
• Phone number 
• Email address 
• Appointment details 
• Information you provide through contact forms 
• Any information shared during counselling sessions 
• Website usage data (via cookies or analytics tools) 

Sensitive information related to your mental health will only be collected with your consent and for the purpose of providing counselling services.

We collect information when you:

• Contact us via our website 
• Book or attend an appointment 
• Email or call us 
• Complete online forms 
• Use our website (via cookies and analytics) 

Your personal information is collected to:

• Provide counselling services 
• Respond to enquiries 
• Manage appointments 
• Maintain client records 
• Improve our website and services 
• Meet legal and professional obligations 

We will not sell or rent your personal information. We may disclose your information only when:

• Required by law 
• Necessary to prevent serious harm 
• You have given consent 
• Required for professional supervision (de-identified where possible) 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic and/or paper form and only accessible to authorised personnel.

You may request access to your personal information or request corrections by contacting us at:

Email: info@counsellingatshine.com.au 

Phone: 0431 038 075

We will respond within a reasonable timeframe.

Our website may use cookies and third-party services such as Google Analytics to collect information about website traffic and usage. This helps us improve our website. You can disable cookies in your browser settings if you prefer.

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

If you believe your privacy has been breached, please contact us directly:

Counselling at Shine

Email:info@counsellingatshine.com.au

PH: 0431 038 075

We will investigate and respond promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.